The Otsego Dental Group Mission
- To listen to and respect our patients’ concerns in a manner that exceeds all expectations.
- To provide compassionate care with the highest standard of service quality… every moment of every day
- To be committed to the journey of becoming more so that we can be of greater value to others
- To provide a dental home our patients look forward to visiting and being a healthcare resource for the community
First Visit Expectations
Your first visit to Otsego Dental Group establishes a vital foundation for our relationship. The most important aspect of this visit is building a relationship founded in trust. Our mission is to carefully listen to your dreams, desires, concerns, and objectives in establishing this relationship and to best understand your dental health objectives.
First Visit Experience
During the first visit, we make sure to obtain and review important background information, like your personal, dental, and medical history. Our staff will initially greet you and review any questions you have about the office and the introductory forms that allow us to know critical information about our patients’ history. A staff member will gather some diagnostic data relative to assessing your specific level of dental health or to identify any ongoing breakdown in oral health. This will include essential X-rays and some photos. Quality time is scheduled for you and the doctor to review all this information together, and—in context with your expressed objectives for your dental wellness—develop a treatment plan.
On most occasions, a dental cleaning is not scheduled on the patient’s first visit, and there will be times in a complex treatment plan that a return visit is scheduled to allow the doctor adequate time to review all aspects of all potential treatment options. Should additional time be required, there are no additional charges to complete the evaluation process. Should any questions or concerns need to be addressed regarding the above, please call and discuss with one of our staff.
Upon reviewing all treatment options and keeping the patient’s objectives in mind, a plan and time line will be agreed to and the staff will begin to schedule appointments and discuss financial arrangements.
We invite you to contact us today to schedule a visit with Dr. Timothy Harbin, our dentist in Gaylord, Michigan.