At Otsego Dental Group, our team is dedicated to the care and service we provide to our patients. With your whole health in mind, our dentist, Dr. Harbin, is pleased to offer you unique dental care in Gaylord, Michigan. We are happy to also provide the following patient reviews to show you the quality of care we aim to provide. We welcome your suggestions and inquiries relative to Otsego Dental Group, and how it helps us help you. Please contact our office for more information, or refer to our videos on how to write a review on Google or Yelp.
They have been a part of our family up north for the past 6 years. We are moving and we seriously considered staying here and making a trip up every 6 months! Diane and Nichole are amazing! And Dr. Harbin is great and professional. We will miss this place so much!
Dr Harbin and his staff are wonderful. They all care about the patient and their concerns. Dr Harbin gives you what your options are and then it's your choice. They are compassionate and caring. My experience is the best I've had in long time. I highly recommend this dental group in gaylord mi.
Very professional, and courteous staff. Excellent service.
Everyone is great, a lot of compassion and kindness. Best dental experience I’ve had
If you're looking for a Dentist, THIS is the place to go! Dr. Harbin is Fabulous, and you couldn't ask for friendlier people in the entire office, from the assistants, to reception, and billing! Everyone is Amazing!
I love the people and it’s a great experience. I only wish I didn’t have to wait six months to go back! 😁
Christine, the dental hygienist, was very thorough, gentle, & explained the cleaning process quit well. Dianne, at the front reception, was pleasant & informative.Dr. Harbin made you feel at ease, explained the procedure, & overall made my visit enjoyable.
Recently had my teeth cleaned. Hygienist was pleasant,friendly but did not try to carry on a conversation while cleaning my teeth. So appreciate that aspect! Hard to respond with your mouth open! Employees wore masks. Atmosphere is serene quiet which I appreciate. Dr Harbin has gentle hands and quiet ways.
very freindly, professional and competent people
I was very satisfied with my appointment. Everything was handled to my satisfaction.I would say five starsl
Absolutely amazing place!!!!
I needed to go to dentist bad. The thing is....I do not like going to dentist.We moved up here 5 yrs ago. I asked around....put it off as long as I could....Finally, I decided on Dr. Harbin.I was still wondering if this was a good choice?I went for consult.Then had cleaning appt.Next came fillings appt for an hour and a half.It was amazing!The staff was friendly, welcoming and truly helpful with my insurance and appts.I appreciated their wisdom and coordinating my treatment for my life style!My hygienist, Nicole, was thorough, easy going, and made me feel comfortable.Filling appt, I met Sherrie-assistant-she explained everything....put me at total ease.Doc Harbin is next...he gets right down to business. You can tell he has skills. I asked him to tell me about all the concerts he’s been to-starting with very first one. I was already tensing up....forgetting to breathe, gripping chair. So...he started sharing his history with music....and before I knew it-I was done!Best dentist appt I ever had!!!! I forgot all about breathing, relaxing....I just listened to the Doc and it was fun!!!Next day...I felt great! Couldn’t even tell I’d been to dentist!!!Please take my advice-go to Dr. Harbin - you’ll thank me later!
Great, fast, painless cleaning. Checkout was fast and efficient. These folks know their business!
Great service and super hot assistants 🙌🏽☺️🔥
Every visit there is a good one!
The staff is amazing. Kind and friendly. Treated like family. Front desk gal always answers all my questions when it comes to my insurance and setting up appointments. Always feel welcomed and appreciated for being a patient there.
Thanks for asking,Christina you’re Great talking about Life here the Great North Wow and Diane keeping the Office 👍🏻 and Dr.Harbin all his EXPERTISE 🎩🎩 off to EVERYONE!
My recent visit was an extraction... Doc was amazing! Super gentle. Overall, my experience was great as usual!!
I am like most ! hate to go the dentist. Well not here. Everyone was great, from seeing Diane's smiling face to Catherine (hygenist) and the rest of the staff.Yes, even the dentist. I highly recommend these guys. Thank you!!!
So kind,, caring and thorough. I’m not afraid to go to the dentist anymore.! Dr. Harbin is wonderful
With the exception of a $19 COVID charge, everything was great. I did not notice or was notified of that charge until after I was done. I was not informed in any verbal way, just a notice on the counter of the fact. I’m not sure I should be charged for something I didn’t create but I paid it. I think I should have been told before hand.
I receive thorough personalized care at Otsego Dental Group and am very happy with the place.
Everyone is very caring and professional. Going to dentist is hard enough, this was a very positive experience..
My new Dental through VA, great staff, excellent work and the caring and dedication shows in their service to clients.
Dr. Harbin and the staff at Otsego dental group are great.
What a wonderful experience! Truly professional in all matters!
They are very organized and friendly as well as knowledgeable! In the past at other dentists when I had my teeth cleaned it was painful for the next day or so Not so here, my teeth were cleaned well and no pain afterwards. I highly recommend!
The staff was very friendly and welcoming. Nichole the hygienist was excellent, and professional.
As a person with severe dental phobia, the entire staff at Otsego Dental has been the BEST!
We love this dentist office! We have had several of the hygienist and all do such a great job, especially with our young kids.
I called about a painful tooth at 8:30 am and was in the chair to see Dr. Harbin by noon on Thursday. Less than 24 hours after my first call, I now have an appointment for. Root canal on Monday. I’d say this is exceptional service! Thank you Otsego Dental Group!
Professional, positive, and edifying.
Diane is always upbeat and smiling the best greeting. Nicole is so pleasant and very good with me. Thank you for taking such great care😊Tim was out unfortunately but I did receive a timely follow up on my x-rays; all is good👍
The Staff and Dr are amazing, we tell everyone they need to go there, they treat you like family.
The staff in this office is truly outstanding! I never have to wait when I come in for my appointment. Dr. Harbin has done awesome dental work on me. I would recommend them to anyone!
I like the small practice where I am treated as an individual, not one of many who are visiting this dental office. It is a quiet, calm setting with excellent treatment.
Very calm and soothing atmosphere, especially for all of us who have anxiety going to the dentist! Dr. Harbin is very relaxed and easy going, and a great listener. I have had lots of work done here, at Otsego Dental and highly recommend them!! All of the staff are very nice and attentive to your needs. My husband, Rob really gives a high recommendation to them as well.
I have not been to the dentist for way too long. These guys are THE best! They have developed a plan, completely understand and deal with Insurance. They know how to get the very most at the lowest cost for their patients, and make you feel so perfectly comfortable.I have been terrified of the dentist my entire life. These guys make it easy and stress Free.
I am extremely impressed at how amazing these people are! They never forget a face, they listen and make you feel like family! I love that I don't have to know everything about my dental insurance or what the VA covers, these woman take care of it ALL for me and for my children!
The staff is friendly, thorough and knowledgeable. They listen to your concerns and keep you informed of what they are doing and why.
I always have a good experience with dr Harbin and his staff. The only thing I don’t agree with is the extra $19 charge added to my bill. I don’t think it’s right to charge us for something that’s beyond our control especially when everything is so expensive. Just my opinion.
Excellent care and service. They got me in at a moment's notice when I was having a tooth problem. Dr and staff were terrific. Highly recommend!!
THEY ARE SO FRIENDLY AND EXPLAIN BENEFITS AND PROCEDURES SO THAT YOU CAN UNDERSTAND. WILL TELL EVERYONE ABOUT THEM!!!!
Staff was friendly, caring, professional. Dr Harbin gave explanations as he proceeded with good attention to details making sure that the outcome was successful
Great place. Very Friendly.
I’m not a patient at this practice. I was in Gaylord on vacation when a dental emergency occurred. They were able to get me in quickly to help determine the problem. The staff was professional, kind and caring. They went above and beyond my expectations.
I have been going to Tim for over 2 years and it has been a great visit every time time They are all people persons and make you feel right at home and at ease right from when you Inter there front door .
Excellent care again! Caring staff and Dr.
Very positive experience here. Dr. Harbin and staff were all GREAT! Thanks so much for everything.
The staff is always pleasant and helpful. Diane goes out of her way to accommodate my schedule. Dr. Harbin is meticulous in his work and is very patient with me when I have questions, and when I express my opinion. This is not often found within the medical profession. I highly recommend.
Great service. Great staff. Highly recommend!
Great friendly people with a sense of humor. I have finally found my Dentist "home". They listened to what i wanted done and did not try to "upsell" me for expensive treatments i did not need. If you are looking for a dentist who will take care of what you need done, a staff who takes time to listen, and makes a visit comfortable and hassle free then come to Otsego Dental Group.
I've been to a few different dentist may have never been happier or more satisfied with the service I received
The staff is great!
Very friendly professional staff .Very good at reminding about appointments . Understanding if sometimes appointments must be cancelled .
Every one is very kind
This place is awesome, the dental hygienist christine was so good my with daughter and super funny, and Dr. Tim was great... Also everyone there was super nice and polite...
Amazing!!!!!!! Everyone I so sweet and my kids felt so comfortable. Never had an office explain things so well or get us in so quickly to get my kids taken care of. Thank you so so much to Otsego Dental Group for the best experience my kids have ever had with a dentist.
Very helpful and professional!
I had a toothache that needed attention. Dr. Harbin and his staff waited for me to arrive in bad weather past their normal closing time. I was treated very professionally and all of my questions were answered thoroughly and professionally. I was very impressed and will definitely be coming back.